About this Policy

Galactic Performance Solutions (GPS) is committed to protecting your privacy and developing technology that gives you an enjoyable but safe online experience. This Statement of Privacy applies to the GPS travel registration websites and governs data collection and its usage. By using our registration websites and travel services you consent to the data practices described in this statement.

Terms used in this policy

Galactic Performance Solutions (“GPS”, “we”, “us”, or “our”) collects and uses your information through travel registration websites, surveys, email, and other web based tools as required by client programs.

When we refer to "you" and "your" in this privacy policy, we refer to you, any such individual whose personal information we collect, use, and disclose from time to time.

When we refer to "processing" of your personal information, this includes obtaining, recording, storing or holding your personal information, and anything we do with it, such as organizing, adapting or altering it, retrieving, consulting or using it, disclosing it or otherwise making it available to others, combining it with other data, and blocking, encrypting, erasing or destroying it.

When we refer to "travel services" this covers travel registration websites, all products and services which may be booked with or through us, such as accommodation, destination management companies (DMC), tours, transport and transfers (whether by air, coach, bus, train, ferry, taxi or other means), car hire, cruises, and charters, and it includes both (1) all such products and services which we supply or operate ourselves (including where we sub-contract); and (2) any such products and services provide by a third party which we book for you (acting as agent for you or that third party). Travel services also includes any services we or a third party provide in association with travel, such as obtaining visas, foreign exchange, and providing local representatives and support.

Collection of your Personal Information

GPS travel registration websites collect personally identifiable information. This includes name, age, photograph, gender, address, telephone, mobile, fax, e-mail, copies of passports, driving licenses, health information relevant to your planned travel, your preferences, frequent flyer or travel partner program affiliation and member number, and any other information provided to us by or in relation to you which concern you as an individual.

If you are an individual associated with a business or other organization that is our customer, then your personal data may include the following information that we link to you: business or organization details (such as name, address, telephone numbers, etc.), your relationship with that business or organization (such as owner, partner, director, distributor, employee, or agent), and your contact details within that business (such as work address, work telephone and mobile numbers, work fax number, and work e-mail address).

What Do We Use Your Personal Data For?

Context	Types of Data and Purpose for Collection
Operate our website	To operate and provide the search, reservations, accounts, review, forums and other services, facilities and functions of our websites. This includes managing any accounts or registrations you have with our websites and making changes to your settings and profile at your request.
Provide information and respond to enquiries	To provide information to you about our website, systems and services, including to respond to reservations enquiries, searches, reservations, travel requirements, health and special need requirements, and to keep you updated generally.
Reservations and other contracts	To enable you to make reservations, and to fulfill, provide, perform, administer, manage, and enforce all reservations, orders, and other contracts which relate to you (including if you are a passenger in a reservation made by someone else), and to collect, use, and disclose any transactions authorized or made with us which relate to you.
Payments	To collect and make payments due and administer our accounts.
Communication with customers	To communicate with you concerning any enquiries, reservations, travel services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.
Record keeping	To keep internal records and maintain reasonable archives, including concerning as to enquiries, reservations, contracts, travel services, and complaints.
Manage and improve our business	To analyze, audit, provide, operate, administer, maintain and improve our business, website, systems, and services; to carry out surveys and analyze the results; to run promotions and competitions; undertake product or customer research/development; to assist us in and help us to improve our sales, editorial, advertising and marketing processes; to carry out other business development and improvement activities; and to provide training to our staff, sub-contractors and suppliers. For example, we may use your personal information to help us profile how our customers generally are using our websites and travel services with (or through) us. We may also use this information to ascertain interests so that we can better tailor our business offerings. We do not sell your data to any third party entities.

Disclosure of Your Personal Information

Reservations and performance of contracts

We disclose your personal information to third parties (including intermediaries) as necessary to deal with any reservations enquiry being made by or for you, to make any reservations requested by or for you, to perform and administer any reservations for you or other contract with or in respect of you. This may include; to apply for visas on your behalf, to collect payments to be made by you, to investigate and respond to complaints, and to enforce any reservations or other contract with you. Such third parties may include any suppliers or sub-contractors and their agents (e.g. airlines, coach, ferry or train companies, hoteliers, destination management companies, cruise companies, tour operators etc.).

Legal requirements

We may supply personal information to a government authority or regulator where required to comply with a legal requirement, for the purposes of customs, visas and immigration, or where reasonably required to protect your vital interests or enforce any reservations or other contract. We may disclose your personal information where otherwise required by or permitted by law.

Website Usage Information

We may collect information about your visits to, browsing of, and use of our website, unless your web browser blocks this. The range of data we collect will depend on how you interact with our website.

This information may include: your IP address (a unique identifier allocated to your computer for your connection to the internet); your computer device details (PC, tablet, smartphone, watch etc.); the make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using; your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc.); your time-zone; your browser plug-ins; any web-page you came from, identified as the referrer web page address by your web browser; cookies; page response times; download error; pages and parts of pages you visit; usage you make of our website, including enquiries and searches undertaken, and registrations for accounts, forums etc.; services and products you viewed; length of visit to website and pages; page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs). This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, but our privacy policy will apply, and it will be treated as your personal information, if this information is in any way linked to you personally.

This information may also include: data inputted into forms and field; registrations for any accounts, forum, feedback mechanism, social functionality, newsletters or other features of our site; usernames and passwords, sign-in/out history, and settings; actions taken within any account or other registration, including view and update and changes to settings; and posts to any forum, feedback, review or other social functionality on our website.

Keeping Your Data Secure

We are committed to doing what we reasonably can to keep your personal information secure, and we are obliged to put in place appropriate technical and organizational measures against unauthorized or unlawful collection, use and disclosure of your personal information and against accidental loss or destruction of, or damage to, your personal information. We have accordingly implemented security policies, rules and technical measures with a view to achieving this.

We maintain administrative, technical and physical safeguards (appropriate to the sensitivity of such information) designed to protect against unauthorized use, disclosure or access of the personal information we collect on this website. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us. All third parties that obtain personal information from us (e.g. service providers or sub-contractors that perform functions on our behalf) are contractually required to protect your confidentiality and personal information in a manner consistent with this policy, and/or as required by law.

Transmissions between your web browser and our servers

We use Secured Socket Layer (“SSL”) software in order to encrypt the personal information that you provide to us while it is in transit over the internet. This will work if your browser is SSL enabled (which most are). You can verify that this is working by looking for the symbol of a closed lock or solid key on the bottom bar of your browser window, and checking that the prefix for the web address in the browser address bar has changed from “http” to “https”.

Storage of your personal information

The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures.

How Long Do We Keep Your Personal Information For?

We keep your personal information for so long as is reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal information may be relevant to any possible liability we may have to you.

Your security measures

For your own privacy protection, we encourage you to maintain anti-virus and other malware protection software on your computers and other devices, and to maintain your own measures to protect your personal information. Please do not include sensitive personal information in any e-mails you may send to us, including payment card information. We also encourage you to be careful about who you give personal information to. We will never contact you to ask you for sensitive personal information, such as payment card information, or sensitive personal information such as passport numbers or sign-on details, and we will only ask you for such information in person or through our website, or by telephone in connection with a reservations you are making or have made. Please let us know if you someone purports to contact you in our name.

Your Rights and GDPR Compliance

GPS is the data controller of your information. We deeply respect your data and privacy and never sell it to third parties.

You have the right to ask us to rectify, block, erase or destroy any inaccurate personal information we hold about you. You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of your personal data that we hold.

You have the right to ask us to stop using your personal information for any purpose in any manner that is causing you or is likely to cause you unwarranted and substantial damage or distress, subject to exceptions.

Contact Galactic Performance Solutions regarding your data using the contact information provided at the end of this policy.

Communication

You may contact Galactic Performance Solutions using the following information:

By mail
1127 South Main Street
Grapevine, TX 76051

By Phone
Phone: (817) 462-0400
Fax: (817) 275-2008
Email: solutions@GalacticPS.com

Contact a Human Resources Executive
Email: hr@GalacticPS.com

Contact our Webmaster
Email: webmaster@GalacticPS.com

Changes to this policy

We may change this privacy policy at any time and from time to time without notice to you, including by publishing a new version on our website. You should check this privacy policy for updates each time you visit our website to be sure that you are aware of any changes. You should check the top of the document to see the latest version in force. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so.